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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills for incident management and drive innovative solutions.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This position supports incidents across multiple channels, coordinating IS&T and providing immediate business recovery. The analyst will own incident management, driving change within tools and systems, and identifying potential issues proactively. A strong analytical and communication skills are required.
Requirements
- 3+ years of experience providing production support for internal or partner teams
- Passion for solving complex problems and creating innovative solutions
- Ability to communicate effectively with technical and business audiences
- Ability to work weekends and holidays as needed
- Hands-on experience with ServiceNow or similar ticketing systems
Requirements Summary
3+ years of production support experience. Problem solving skills, communication proficiency, and weekend availability are key
