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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to provide production support, solve issues, and enhance internal operations.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This position involves providing production support for internal customers and partner teams, coordinating problem-solving activities, and identifying potential issues before they are reported. The role requires strong analytical skills and the ability to build relationships with internal teams and business partners. Candidates should have experience in data analysis and be proficient in using AI/ML tools.
Requirements
- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems
- Demonstrated ability to communicate with and influence at all levels of an organization
- Ability to occasionally work weekends and holidays
- Hands-on experience with ServiceNow or a similar ticketing system
Requirements Summary
3+ years of production support experience. Strong problem-solving skills and communication abilities are essential. ServiceNow or similar ticketing system experience preferred
