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Patriot, LLC
Patriot, LLC
Join Patriot, LLC in Columbia, MD as an Incident Support Manager. Leverage ServiceNow skills to enhance incident management in a 24/7 environment. ITIL4 certified preferred. Benefits include health, dental, vision, and 401K.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
Patriot, LLC is seeking an Incident Support Manager to manage incidents, improve incident management processes, and ensure smooth operation in a 24/7 environment. The role involves resolving technical problems affecting various devices and software, providing technical expertise, coordinating with the security group, and contributing to an efficient incident management process.
Requirements
- Bachelor's Degree from an accredited college or university
- Certifications: ITIL4 - IT Infrastructure library, Incident Management
- Prior IT project team experience: 5-7 years
- Prior project management experience as a lead PM: 3-5 years
- Experience in troubleshooting network infrastructure
- Experience in a 24x7 call center environment
- ServiceNow experience
Benefits
- health
- dental
- vision
- 401K
- life insurance
- short-term and long-term disability plans
- vacation time and holidays
Requirements Summary
Bachelor's degree required. 5-7 years of relevant experience. ServiceNow experience and strong communication skills are essential
