Patriot, LLC

Patriot, LLC is seeking a Technical Lead to oversee complex IT operations, ensuring high service delivery and advanced oversight for Tier 2/3 IT Services Center. This key personnel role requires leading cross-functional teams and aligning with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks. The position is a 24x7/365 environment with Service Level Agreements (SLAs) and a focus on continuous improvement.

Requirements

• 8+ years of experience in enterprise IT operations.
• 3+ years of experience in a lead or senior engineering capacity.
• Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS).
• Demonstrated experience leading Tier 2/3 technical support teams in a 24x7x365 operations environment.
• Knowledge of ITSM tools and best practices, particularly ServiceNow including CMDB, service catalog, and KBAs.
• Hands-on experience with automation and scripting (e.g., PowerShell, ServiceNow flows, Python).

Benefits

• Competitive salary
• Opportunities for professional development
• Diverse work environment