People and Culture Coordinator

We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential.

Requirements

• Coordinates day to day onboarding and pre-hire processes, including background checks and drug screen.
• Acts as onboarding administrator in Jobvite ATS.
• Maintains employee records with attention to detail and high maturity regarding confidential information.
• Builds and runs regular reports and supports data entry and auditing in multiple systems.
• Configure forms and templates within ATS as needed, including email templates, offer letters, and new hire forms.
• Updates policies and practices and may identify opportunities for improvements.
• Processes craft applications with support from Talent Acquisition Partners
• Processes employee transactions for all stages of life cycle, including new hire, promotions & transfers, pay changes, and terminations.
• Heavy data entry and auditing in multiple systems.
• Maintains employee records with attention to detail and high maturity regarding confidential information.
• Supports and backs up multiple processes in client services team, including promotions & transfers, pay changes, and employee account updates.
• Builds and runs regular reports for purposes of auditing consistent and accurate employee data across multiple systems.
• Becomes SME in all applicable systems and supports all present and future workflows.
• Maintains and updates standard operating procedures.
• Provides best-in-class employee experience in addressing employee questions and needs related to onboarding, benefits, and job and life changes.
• Acts as first line for employee questions for all points of employee life cycle and manages P&C inbox and ServiceNow ticketing system.
• Supports escalated employee questions, which require a higher level of subject matter knowledge.
• May create and own knowledge articles, employee job aids, and FAQ documents.
• Partners effectively with employees of all levels across the company, including client services team, business leaders, and P&C business partners, to streamline P&C business processes and enhance the employee and manager experience.
• Coordinates and supports other employee lifecycle administrative processes.
• Maintains employee rewards/prerequisite programs, including gym reimbursement, tuition reimbursement, and green car reimbursement.
• Processes request and maintains records.
• Updates policies and practices and may identify opportunities for improvements.
• Supports strategic initiatives within the P&C client services space.
• Collaborates to create and implement solutions.
• Attends work regularly and punctually, as scheduled or expected.
• Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
• Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
• Challenges others during decision-making processes and constructively manages through feedback effectively.
• Coordinates additional employee life cycle administrative tasks. For example: processing physical mail; responding to employment verification requests.

Benefits

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement