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ServiceNow
People Operations Team Lead
Join ServiceNow as a People Operations Team Lead in Dublin. Leverage HR operations expertise and optimize processes using ServiceNow tools. Competitive salary and growth opportunities.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 22, 2025
As a People Operations Team Lead, you will work closely with Global People Care Associates and Specialists to support their day-to-day activities, maximize productivity, and optimize partnerships. You will provide insight and feedback regarding challenges and opportunities to the regional Care or PEC Lead, helping to elevate the Global People Operations HR service and delivery team’s performance and capabilities.
Requirements
- 5+ years' previous experience working in an HR operations or centralized customer service support role supporting global client groups
- 5-8 years' stakeholder and team management experience
- Extensive experience in process optimization in operations
- Strong process support skills and knowledge of Human Resources tools and technology
- Proficiency in MS Excel, PowerPoint and hands-on data analysis
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package
- Work-life balance
Requirements Summary
5+ years of experience in HR operations, stakeholder and team management, process optimization, and proficiency in MS Excel, PowerPoint and data analysis, and experience with AI integration
