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Chubb
PeopleSoft HelpDesk - Incident Analyst
Join Chubb in the Philippines as a PeopleSoft HelpDesk Incident Analyst. Utilize ServiceNow for incident management, ensuring high service quality. Requires Incident Management skills and basic PeopleSoft Security knowledge.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
Chubb is seeking a skilled Incident Analyst to join their Corporate Systems – Helpdesk and Security team. The role involves managing and resolving IT incidents using ServiceNow, minimizing business disruption and upholding high service quality. Candidates should be of high moral character and adhere to Chubb's Service Provider Operational Support Standards.
Requirements
- Monitor and respond to incoming incidents through ServiceNow incident management.
- Perform triage and categorization of incidents.
- Document incident details, troubleshooting steps, and resolution actions in ServiceNow tickets.
- Escalate complex incidents to appropriate support teams.
Requirements Summary
Incident Management & ServiceNow skills are a must. Basic PeopleSoft Security knowledge is needed and can be handled through ServiceNow & Oracle access.
