Performance Management Analyst

The Performance Management Analyst is a multifaceted role in the client’s multi-supplier ecosystem supporting the integration, management and measurement of Network Services. The analyst will assist in managing the Performance Management and Service Level Management functions of the Network Service Operations and work closely with the customer, functional leads, and process leads to analyze service delivery, recommend appropriate SLAs and KPIs and create appropriate ServiceNow (or Tableau) dashboards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with CI Poly required
• ITIL Certified
• Experience with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits