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CACI International Inc
Performance Management Analyst
Join CACI International Inc as a Performance Management Analyst in Sterling, VA. Leverage ServiceNow for service delivery metrics and ITIL processes. 5+ years required. Comprehensive benefits included.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
The Performance Management Analyst will assist in managing the Performance Management and Service Level Management functions of the Network Service Operations, and participate in communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics, measures and reporting for the ecosystem.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of experience in network operations, quality assurance, or related roles
- TS/SCI with CI Poly required
- ITIL Certified
- Experience with ServiceNow, Tableau, or other measurement tool sets
- Experience of performance data analysis of ITIL processes
- Knowledge of analyzing data, metrics, and associated results and communicate effectively what the data is portraying
Benefits
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
5+ years of experience in network operations, quality assurance, or related roles, TS/SCI with CI Poly required, ITIL Certified
Apply now
Sterling
|
Virginia
United States
Mid-Level
In-Person
Full Time
86600-181800 USD/year
