Platform/Application Support Analyst

Join Mission Australia as a Platform/Application Support Analyst and make a meaningful difference to the lives of Australians in need. This full-time, permanent role offers a great salary, super, and NFP salary packaging benefits, as well as a hybrid work-from-home option.

Requirements

• Relevant academic qualifications (technical and/or business related)
• At least three years' experience in an applications support role and 5 years of Level 2 customer support experience, including vendor support.
• Prior experience supporting housing or clinical applications (e.g., AlayaCare, Civica) is desirable but not essential; comprehensive training will be provided.
• Solid understanding of Dynamics 365 or other CRM platforms, along with experience in Power BI reporting and SharePoint
• Solid understanding of T-SQL (MSSQL 2012-2019)
• Aware of all traditional architectural domains: Business, Application, Integration, Data, Information and Infrastructure & Technical
• Strong knowledge of cloud, PaaS (Microsoft's 365 suite essential) as well as platforms like Dynamics 365, Salesforce, ServiceNow, iChris/HRESS, Workday and KRONOS Dimensions
• Demonstrated design, build and run skills in Office 365, Power platform, Azure IaaS (incl. Azure AD), SaaS, platform integration, data classification and categorisation, and automation where applicable
• Knowledge of ETL Processes

Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.