Platform Observability, Lead

As a Platform Observability Lead at Interac, you will play a key role in ensuring the current state of Interac's Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting. You will provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents.

Requirements

• University degree in Computer Science, Computer Engineering, Information Systems or similar
• A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace
• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow
• Experience with leading teams and providing observability vision and roadmaps
• Experience in devOps IaC practices and technology using Jenkins/Cloudbees, Terraform, Git/Github, Python
• Deeply familiar with application monitoring for Java applications & microservices architectures
• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar
• Experience with alert and notification management in PagerDuty or similar
• Proficient in working with both Linux/Unix and Windows systems
• Knowledge in one or more scripting languages
• Understanding of ITIL service management processes
• Skills in IT problem diagnosis and resolution
• Strong verbal and written communication and interpersonal skills
• Ability to learn new technologies and maintain industry knowledge
• Ability to solve difficult problems with efficient and logical solutions
• Ability to stay organized, manage multiple priorities and deal with information from different sources at once
• Ability to thrive under pressure
• Ability to be open to new ideas and change initiatives
• Experience in service decomposition in setting target KPIs

Benefits

• Connection with talented people
• Core Values that define the company
• Compensation and benefits
• Education and investment in employees