Platform Observability, Lead

We are seeking a Platform Observability Lead to play a key role in ensuring the current state of Interac's Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting.

Requirements

• Providing overall vision and roadmap for Interac's core Observability functions and capabilities
• Ensuring the successful implementation and maintenance of Infrastructure and Configurations for Splunk, Dynatrace, and ServiceNow integrations
• Developing and maintaining automation for provisioning, management, and maintenance of Observability in our enterprise pipelines
• Managing Splunk Knowledge Objects
• Modelling data to allow for data normalization across a variety of unique data sources
• Developing and supporting the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting
• Providing oversight and direction in the development of Customer Journey dashboard and reporting to drive enhanced availability
• Optimizing Observability Suite to monitor applications and infrastructure
• Tracking new releases of monitoring solutions and ensure the deployment of patches/implementing upgrades regularly
• Building advanced visualizations in Splunk and Dynatrace which enhances our ability to identify and respond to issues
• Partnering closely with our key vendors for service enablement, troubleshooting, coordinating maintenance windows, etc.
• Creating and maintaining operational process documentation for monitoring solutions
• Developing observability for application flows in a containerized/microservice environment
• Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management and performance analytics
• Work with external business partner and customers to ensure end to end service mapping and views are created to drive improved availability across the entire ecosystem

Benefits

• Connection: You're surrounded by talented people every day who are driven by their passion of a common goal
• Core Values: They define us. Living them helps us be the best at what we do
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks
• Education: To ensure you are the best at what you do we invest in you