Platform Operations Intern

The S&P Global ServiceNow team is seeking a Platform Operations Intern to oversee and optimize the ServiceNow platform, introduce new functionalities, provide user support, and streamline processes to enhance operational efficiency and user experience.

Requirements

• Fully matriculated students with anticipated undergraduate graduation date in Fall 2025 or Spring 2026;
• Currently pursuing a degree in Computer Science, Information Technology, or a related field;
• Familiarity with ServiceNow or similar IT service management tools is a plus;
• Basic understanding of programming languages such as JavaScript, HTML, or Python;
• Strong problem-solving abilities and attention to detail in analyzing processes and workflows;
• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders;
• Ability to work collaboratively in a team-oriented environment, contributing to group efforts and supporting peers;
• Willingness to learn and adapt to new technologies and processes in a fast-paced environment;
• Demonstrates initiative and a proactive approach to identifying issues and proposing solutions;
• Experience with ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices is advantageous;
• Project Management Exposure: Experience or coursework in project management methodologies, such as Agile or Scrum;
• Data Analysis Skills: Basic knowledge of data analysis tools or techniques, including Excel or SQL;
• Customer Service Orientation: Previous experience in a customer service role, demonstrating an understanding of user needs and service delivery;

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.