Platform Strategist

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers. We are seeking a Platform Strategist to deliver CHA engagements, diagnose systemic issues, and provide guidance to customer teams and ServiceNow stakeholders.

Requirements

• Deep platform expertise across ServiceNow, particularly in architecture, configuration quality, and performance optimization.
• Experience delivering modernization or transformation initiatives in complex, multi-domain or regulated environments.
• Strong communication skills and ability to move between technical stakeholders and executive audiences without losing clarity or precision.
• Proven ability to lead discovery, assessments, or remediation planning engagements that balance customer needs with ServiceNow best practices.
• Comfort operating in high-ambiguity, high-complexity environments with cross-functional alignment pressure.
• A curious, systems-oriented mindset and willingness to travel 25% of the time.

Benefits

• Flexible work arrangements
• Equal opportunity employer
• Accommodations for candidates with disabilities
• Export control regulations compliance