Power BI Expert - ServiceNow (10+ Years experience Required)

We are seeking a Power BI Expert to join our Enterprise Service Management team, collaborating with all business functions to leverage best practice, shared services, and technology platforms. The role will focus on transforming operational data into actionable insights that drive service excellence and make a significant impact on how we deliver services across the firm.

Requirements

• Proven experience designing and maintaining complex Power BI dashboards and reports
• Hands-on experience with Extract, Transform, Load (ETL) processes
• Hands-on experience working with ServiceNow data structures and administering SnowMirror or similar replication tools
• Familiarity with ITIL processes and enterprise service management
• Demonstrated ability to engage with cross-functional stakeholders
• Strong analytical skills with experience interpreting large datasets
• Understanding of data governance principles, including privacy, security, and compliance standards
• Experience in designing, implementing, and refining commercially focused service metrics

Benefits

• Varied opportunities to continuously grow and development your skills and knowledge
• Formal training, informal coaching, and mentoring
• Skills-based and technical training, and on-the-job learning