ServiceNow

Presales Solution Consultant, CRM Workflows - Financial Services

Join ServiceNow as a Presales Solution Consultant in the UK, leveraging ServiceNow CRM Workflows. Requires 4+ years in pre-sales, strong communication, and AI integration skills. Competitive salary and benefits offered.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Customer Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management

Job description

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Posted on:
 
September 15, 2025

ServiceNow is seeking a Presales Solution Consultant to develop, position, and deliver product-specific solutions for a CRM Workflows business unit. The role involves supporting the sales effort, including product customer requirements gathering, demonstration participation, and participation in marketing events. The ideal candidate will excel at customer service, translation of technical capabilities into business value, and communication with both technical and business decision-makers.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • 4+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Strong communication, writing, and presenting skills.
  • Demonstrated relationship building skills.
  • Experience working collaboratively with a complex sales ecosystem.
  • Demonstrated territory management skills.

Benefits

  • Competitive salary
  • Comprehensive benefits package

Requirements Summary

4+ years' experience in sales & services. ServiceNow expertise is needed. Strong communication/presentation skills & relationship building are important