Principal Analyst

Oracle is seeking a Canadian IT Principal Analyst to manage complex, cross-organizational programs for top revenue-generating customers. The role involves ensuring system uptime, troubleshooting technical issues, coordinating with cross-functional teams, and improving customer production support. The ideal candidate brings experience in financial services, cloud technologies, and a strong problem-solving mindset.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 10+ years of experience in IT production support, IT operations, or related roles
• Hands-on experience with Oracle Database Administration, Oracle Fusion Middleware WebLogic Server Admin and Cloud Technologies
• Proficiency with ITSM/incident management tools and monitoring systems (e.g., Observability & Management, Jira, ServiceNow, Splunk)
• Strong troubleshooting and analytical skills
• Experience with deployment, release management, and change control processes
• Familiarity with scripting or automation and usage of AI tools

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs