.svg)
ServiceNow
Principal Customer Success Executive - Energy , Media and Telco
Join ServiceNow as a Principal Customer Success Executive in Staines, England. Lead post-sales strategies, drive customer success, and leverage ServiceNow expertise.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 25, 2025
The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Benefits
- Drive Post-Sales Success
- Collaborate Strategically
- Mitigate Risks and Drive Value
- Focus on Key Performance Indicators (KPIs)
- Foster Strategic Alignment
- Advocate for Innovation and Continuous Learning
- Set Success Metrics and Milestones
Requirements Summary
15+ years of experience in management consulting, solution consulting, or a leadership role at a top-tier consulting firm with a strong track record of exceeding business objectives
