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ServiceNow
Principal Customer Success Executive- Banking
Principal Customer Success Executive - Banking at ServiceNow, Toronto. Drive customer satisfaction & retention using ServiceNow platform. 15+ years account management experience required. Lead strategic implementations & AI integration.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 22, 2025
ServiceNow is seeking a Principal Customer Success Executive to own the post-sale customer relationship, driving customer satisfaction and retention through Impact delivery. The ideal candidate will have significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Significant experience collaborating with senior IT and business leaders
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
Requirements Summary
15+ years of experience in client-facing roles, significant experience collaborating with senior IT and business leaders, and experience in leveraging AI in work processes
