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ServiceNow
Principal Customer Success Executive- Banking
Join ServiceNow as a Principal Customer Success Executive in Toronto. Drive customer retention using ServiceNow skills, with a focus on IT strategy and operations. Competitive salary and benefits.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
September 15, 2025
This role as a Principal Customer Success Executive (PCSE) at ServiceNow is focused on building and maintaining strong customer relationships to drive retention and upgrades, particularly within the Impact programs. The role involves providing strategic direction, mentorship, and oversight to senior customer stakeholders. It requires a consultative approach to value delivery and ensuring customer recognition of the ServiceNow Platform.
Requirements
- Must live in Toronto or nearby area
- Significant experience collaborating with senior IT and business leaders
- Experience in consulting services (IT Strategy, Operations, Human Resources, Security, etc.)
- PMP preferred; project management experience required
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development
Requirements Summary
Experience integrating AI, strong leadership skills, and proficiency in project management. PMP preferred and 15+ years client-facing experience
