.svg)
ServiceNow
Principal Customer Success Executive- Various Industries
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own the post-sale customer relationship and drive retention through impact delivery. The role involves partnering with senior stakeholders, developing strategic roadmaps, resolving escalations, and enhancing the customer experience. The ideal candidate will have a consultative approach and experience with ServiceNow platforms.
Requirements
- Experience in integrating AI into work processes.
- Strong collaboration skills with senior IT and business leaders.
- Experience in IT Strategy, Operations, and Human Resources.
- Project management experience and a proven track record.
- PMP preferred.
- Project problem diagnosis and solution development skills.
- Experience with IT processes, governance, and IT project delivery.
Benefits
- Competitive salary
- Opportunities for growth
- Inclusive work environment
Requirements Summary
15+ yrs exp. IT strategy/planning experience, project management skills, and PMP preferred. Prior PM experience needed
