Principal Customer Success Executive

ServiceNow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. The Principal Customer Success Executive will develop C-level executive relationships and manage customer success across accounts, improving outcomes through product adoption and value realization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 12+ years progressive experience as part of a professional services organization
• Proven track record at Fortune 100-1000 accounts
• Understanding of issues and goals driving digital transformation across industry
• Experience in the healthcare/life sciences industry
• IT, HR, CSM or GBS Transformation experience
• Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position

Benefits

• Flexible work environment
• Opportunity to work with a global market leader in AI-enhanced technology
• Competitive salary and benefits package
• Professional development opportunities
• Collaborative and inclusive work culture