Principal Engagement Manager

ServiceNow is seeking a Principal Engagement Manager to manage key internal and external initiatives, provide a unique customer experience, and help the broader organization innovate. The ideal candidate will have experience in leveraging AI, strong project management skills, and a minimum of 12 years of high-tech/SaaS industry experience.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50%
• Canadian citizenship or permanent residency status and reside in Canada
• Federal government clearance is preferred

Benefits

• We approach our distributed world of work with flexibility and trust
• Equal Opportunity Employer
• We strive to create an accessible and inclusive experience for all candidates
• Accommodations
• Export Control Regulations