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ServiceNow
Principal Customer Success Executive
Join ServiceNow as a Principal Customer Success Executive in Vienna, VA. Lead post-sales strategies, drive customer success, and leverage ServiceNow expertise.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Benefits
- Flexible work arrangement
- Equal opportunity employer
- Accommodations for applicants with disabilities
- Export control regulations compliance
Requirements Summary
15+ years of management consulting or solution consulting experience, with a strong track record of exceeding business objectives, and experience leading high-impact customer success or consulting teams and managing complex, strategic accounts
