Principal Customer Success Executive

ServiceNow is seeking a Principal Customer Success Executive to drive the strategic leadership of post-sales activities for its most valuable accounts. This role involves collaboration with C-level executives, ensuring smooth business transformations, and mitigating risks to maximize value realization for ServiceNow's clients. The ideal candidate will have expertise in AI integration and a track record of delivering scalable success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent
• Experience in leading large-scale digital business transformations.
• Demonstrated success in running large-scale, strategic accounts.
• Strong experience in building and leading high-performing Customer Success or Consulting teams.
• Strong experience in building relationships with C-level business leaders.
• Ability to thrive in a rapidly changing environment.