Principal Customer Success Executive

We are seeking a Principal Customer Success Executive to own the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. The role requires a strong understanding of customer's industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Canadian citizenship or permanent residency status and reside in Ottawa, Canada or nearby area
• Canadian Secret Security Clearance
• Significant experience collaborating with senior IT and business leaders
• Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
• Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes
• Experience in any of the following critical subject areas: IT Strategy and Planning, IT Operations and Management, Human Resources, Security Operations, Customer Service Management, IT Processes, IT Governance, IT Portfolio, Program and Project Management, IT Project Delivery (SDLC)

Benefits

• Health Insurance
• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance