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ServiceNow
Principal Customer Success Executive (ServiceNow)
Join ServiceNow as a Principal Customer Success Executive in Toronto. Leverage 12+ years of experience to enhance customer outcomes using ServiceNow modules. Competitive salary offered.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
ServiceNow is seeking a Principal Customer Success Executive to develop and maintain relationships with key C-level executives and customer accounts. The role focuses on improving customer outcomes, driving product adoption, and contributing to customer roadmap development. The ideal candidate will have experience in consulting, solution, and digital transformation.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 12+ years of progressive experience as part of a professional services organization.
- Knowledge of multiple ServiceNow product suites.
- Management consulting experience at a top-tier firm.
Benefits
- Competitive salary
Requirements Summary
12+ years in professional services. ServiceNow product suites knowledge is key. Consulting/solution roles are preferred. Exceptional customer relationship management required
