Service Desk Student - Mississauga

Hatch is seeking an IT Service Desk Co-op intern for January 2026. This internship offers the opportunity to contribute to complex projects in a formal and informal mentorship environment, while working in a team at the Mississauga office. The role involves providing desktop support and managing service delivery systems, aiming for excellent customer service and adherence to security policies.

Requirements

• Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study.
• Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
• Knowledge of engineering software such as Autodesk, ESRI and Bentley products is a clear advantage.
• Understanding of standard helpdesk software and knowledge of remote user support.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to function well in a team environment; work independently as needed.
• Strong customer focus skills.
• Strong written and verbal communication skills.
• Application Support for Adobe products and other current and new applications within the organization.
• Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
• Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
• Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.

Benefits

• Flexible work environment
• Long term career development
• Think globally, work locally
• Don't meet every single requirement?