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ServiceNow
Principal Customer Success Manager
Join ServiceNow as a Principal Customer Success Manager in Dublin. Leverage your 10+ years of experience and ServiceNow certifications to drive product adoption and customer success.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a Senior Customer Success Advocate to partner with customers to achieve business outcomes and drive product adoption. This role involves overseeing a portfolio of customers, providing guidance on ServiceNow products, identifying new projects, and ensuring customer success. The company is a global leader in AI-enhanced cloud technology.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 10+ years of related work experience; OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- ServiceNow certifications
Requirements Summary
10+ years experience, or equivalent. Experience with AI integration and project ownership is key. ServiceNow certifications are preferred
