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ServiceNow
Principal Customer Success Manager – CPQ (Configure, Price, Quote)
Join ServiceNow as a Principal Customer Success Manager in England, focusing on CPQ solutions. Leverage 12+ years of SaaS expertise to drive customer success and ROI.
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Job description
Posted on:
October 8, 2025
ServiceNow is seeking a Senior Customer Success Manager to focus on the Post-Sales success of CPQ customers. This role involves strategic advisory, technical depth, and strong relationship management to guide customers through implementations, ensure AI enablement, and drive ROI. It's a full-time, on-site position centered around the ServiceNow CPQ solution.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 12+ years in technical customer success, technical account management, or solution advisory roles with enterprise SaaS products (CPQ, CRM, eCommerce preferred).
- Proven ability to influence and guide executive sponsors and technical stakeholders.
- Technical expertise with APIs, integrations, SaaS architectures, and AI/automation capabilities.
- Experience supporting onboarding and enterprise-scale SaaS implementations.
- Willingness to travel ~25% for customer engagement.
Requirements Summary
12+ years experience in customer success or related roles. 12+ years in CPQ or similar solution advisory. Technical expertise in APIs, integrations, and AI is vital
