Senior Service Design & Transition Analyst

The Senior Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices.

Requirements

• 4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition.
• Good understanding of ITIL v3/V4 framework and practices, especially: Service Design, Service Transition, Service Validation & Testing, Change Enablement.
• Experience managing or supporting transitions of enterprise-level IT services.
• Strong experience with ITSM tools (e.g., ServiceNow).
• Ability to develop high-quality service documentation (SLAs, SDPs, support models).
• Excellent communication and stakeholder management skills.
• Good communicator, able to work with global teams.
• A continual improvement mindset and high levels of customer focus.
• Experience of working with internal and external partners to drive service excellence.
• Able to identify risks and challenges and to mitigate appropriately.
• Adaptable to change in an evolving environment.
• Background in Financial Services an advantage.

Benefits

• Stakeholder Pension Scheme
• Life Assurance
• Subsidised Gym Membership
• Private Medical Insurance
• Season Ticket Loan
• Eye Care
• Employee Assistance Programme
• Group Income Protection
• Wellness Benefits