Principal Engagement Manager - HealthCare and LifeSciences (HCLS) Industry

We are seeking a Principal Engagement Manager to manage key internal and external initiatives, providing a unique customer experience and helping the organization innovate. The role involves managing cross-functional projects, teams, and senior-level business executives, as well as navigating the customers' needs during projects.

Requirements

• 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global company
• Chance to work with a diverse team
• Access to cutting-edge technology and tools
• Opportunity for professional growth and development