ServiceNow

Principal Engagement Manager, Federal

Join ServiceNow as a Principal Engagement Manager in Raleigh, NC. Leverage your 12+ years in SaaS and ServiceNow expertise to drive customer success.

Department - JobBoardly X Webflow Template
The Mothership
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Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
August 19, 2025

ServiceNow is seeking a Customer Engagement Manager to manage initiatives related to customer value and innovation. The role involves key project implementations, managing stakeholders, and providing a unique customer experience. The ideal candidate will be highly experienced in ServiceNow and possess strong project management skills.

Requirements

  • Active Security Clearance
  • 12+ years of high-tech/SaaS experience
  • 8+ years in Customer Engagement roles
  • Prior experience with ServiceNow products in an Enterprise
  • Strong project management skills
  • BS/BA degree in computer science or related discipline (preferred)

Requirements Summary

BS/BA in Computer Science preferred. 12+ yrs experience in High-Tech/SaaS. 8+ yrs in Customer Engagement roles