Principal Engagement Mgr

The Principal Engagement Manager will act as an authority on ServiceNow Expert Services project methodology and best practices, tailoring the approach to meet the client's needs while preserving a structured process. The role involves working with ServiceNow Sales, Solution Consulting, partners, and others to qualify, manage, and close expert services opportunities.

Requirements

• 12+ years delivery management experience in a professional services organization
• 5+ years experience in delivery within the ServiceNow ecosystem
• Familiarity with ITIL, agile delivery methodologies, or broader digital transformation delivery frameworks
• Ability to identify key risks and dependencies when establishing plans for a customer's business transformation
• Strong commercial acumen — familiarity with deal shaping, pricing models, and contract considerations
• Ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business and Technical stakeholders

Benefits

• Up to 20% travel annually
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Diverse and inclusive work environment