Western Alliance Bank

Principal Engineer I -ServiceNow

Join Western Alliance Bank in Phoenix as a Principal Engineer I. Leverage your 8+ years of ServiceNow expertise in ITSM, ITAM, and SecOps. Competitive benefits!

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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IT Asset Management
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IT Operations Management
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IT Service Management
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Integration Hub
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Security Operations
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Service Portal
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Vulnerability Response

Job description

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Posted on:
 
July 7, 2025

As a Principal Engineer I, you'll provide SME expertise in ServiceNow modules, lead design and development, and collaborate with teams to ensure seamless integration and user experience. You'll also develop the technical skills of junior engineers and stay updated with the latest industry trends.

Requirements

  • 8+ years of designing and development and implementation activities
  • Bachelor's degree in related field required; Masters or MBA in related field preferred
  • Previous leadership experience preferred
  • Strong understanding of ServiceNow modules (ITSM, ITAM, ITOM, CMDB, SecOps Vulnerability Response)
  • Excellent analytical and problem-solving skills
  • Strong ability to collaborate
  • Attention to detail and a commitment to SecOps development
  • Advanced to expert knowledge of general Financial Services or Banking is preferred
  • Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert experience in leading cross-functional teams and managing multiple projects simultaneously with an established expertise in one or more key domains of the bank (Deposits, Loans, Operations or Reporting)

Benefits

  • Competitive salaries
  • Ownership stake in the company
  • Medical and dental insurance
  • Time off
  • 401k matching program
  • Tuition assistance program
  • Employee volunteer program
  • Wellness program

Requirements Summary

8+ years of experience, Bachelor's degree in related field, and strong understanding of ServiceNow modules