Principal Inbound Product Manager - Intelligent Services

ServiceNow is seeking a Principal Product Manager to lead the development of advanced enterprise search with deep contextual and personalization capabilities, enhancing user experience and driving growth for their $30B+ revenue-generating AI-enhanced cloud-based platform. This role focuses on building foundational search capabilities through techniques like RAG and question answering.

Requirements

• Deep understanding of AI/ML frameworks
• 6+ years of experience in software product management, including at least 4 years driving innovation in search, knowledge graph, conversational AI or information retrieval.
• Proven ability to evaluate emerging capabilities and translate them into differentiated product offerings.
• Excellent customer-centric mindset and data-driven leadership skills.
• Experience in startup environments is a plus.

Benefits

• Competitive On Target Earnings (OTE)
• Flexible Spending Accounts
• Flexible Time Away Plan
• Family Leave Programs
• 401k Plan with company match
• Employee Stock Purchase Plan