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Ameriprise Financial Services, LLC
Principal Lead - IT Service Management Specialist
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
The Principal Lead - IT Service Management Specialist is responsible for ensuring standard methodology, processes, and tools are developed and adopted across the user community. They will manage and enforce day-to-day service management processes and lead the development of a continuous feedback process for practitioners to identify process improvements.
Requirements
- ITSM Process Consulting for CM/KM/EM but primarily problem management
- Service Level Reporting
- Continuous Service Improvement
- Data Analytics & Data Visualization
- ServiceNow Operations
- Major Incident Management
- IT Asset Management (HAM & SAM)
- Understanding around Cloud Technologies (AWS, Azure)
- Understanding around Data Warehouse Principals
Benefits
- Career advancement opportunities
- Inclusive and collaborative culture
- Opportunities to make a difference in the community
Requirements Summary
10-15 years' experience in project execution role, proficiency in assigned practice area, ITIL Foundation or Expert certification
