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Zensar
Principal Lead- Service Now ITSM Consultant
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 3, 2025
This Principal Lead-Service Now ITSM Consultant role focuses on strategic planning, module configuration, user story definition, cross-functional collaboration, and ensuring smooth ServiceNow platform adoption. The role requires a proactive approach to process improvements and stakeholder engagement. The company emphasizes the need to understand business objectives and align ServiceNow initiatives accordingly.
Requirements
- Collaborate with stakeholders to understand business objectives.
- Develop and maintain a roadmap for the ITSM.
- Lead the design and implementation of ITSM.
- Prioritize backlog items based on business value.
- Collaborate with IT, HR, and other business units.
- Implement effective change management strategies.
- Manage relationships with ServiceNow vendors.
Requirements Summary
Collaborate with stakeholders, develop a ITSM roadmap, and implement ServiceNow configurations. Prioritize user stories, manage change, and maintain vendor relationships
