.svg)
ServiceNow
Principal Outbound Product Manager - CSM
Join ServiceNow as a Principal Outbound Product Manager - CSM in California. Drive agent experience in the CSM suite, leveraging 8+ years of product management expertise. Benefits include health plans, 401(k), and flexible time off.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
August 26, 2025
ServiceNow is seeking a Principal Outbound Product Manager to scale the Agent Experience business. This role focuses on building the agent user workspace within ServiceNow's Customer Service Management (CSM) suite, driving sales enablement, partner education, and product development. The manager will be responsible for the overall customer experience and the success of ServiceNow's products.
Requirements
- 8+ years of Product Management or related experience
- Functional and technical knowledge in customer service or CRM PaaS/SaaS
- Strong ownership and execution skills
- Excellent communication and presentation skills
- Outstanding written and oral communication skills
- Ability to influence the market
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- Flexible time away plan
- Family leave programs
Requirements Summary
8+ yrs PM exp. CRM/PaaS/SaaS knowledge, strong ownership, & excellent communication. Focus on agent experience and enablement
Apply now
Building A
|
California
United States
Senior
In-Person
Full Time
187600-328300 USD/year
