ServiceNow

Principal Platform Architect, Retail & Hospitality

Join ServiceNow as a Principal Platform Architect in Austin, TX. Leverage your ServiceNow expertise to drive digital transformation in Retail & Hospitality.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 28, 2025

Principal Platform Architect, Retail & Hospitality job description. The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers' digital transformation journey with ServiceNow. The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform.

Requirements

  • Enterprise Architecture Experience
  • Enterprise or Solution Architect role and/or relevant experience.
  • Data modeling, core data design, security, integrations, configuration management
  • 5+ years large program experience leading architecture and design programs
  • Retail and/or Hospitality Industry experience
  • 4+ years industry experience Retail and/or Hospitality
  • Cloud Application Technology Experience
  • Experience in implementation of one or more cloud-based systems such as ServiceNow, Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
  • 3-4 years minimum of ServiceNow Platform Experience
  • SAAS / Cloud platform experience
  • Consulting Experience
  • Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
  • 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
  • Fortune 500 or OEM Software or Cloud Company enterprise architect

Benefits

  • Full-time position with flexibility and trust
  • Remote work options
  • Equal Opportunity Employer
  • Accommodations for applicants with disabilities
  • Export Control Regulations

Requirements Summary

Enterprise Architecture Experience, Cloud Application Technology Experience, Consulting Experience, 5+ years large program experience leading architecture and design programs