ServiceNow

Principal Process Engineer

Join ServiceNow in San Diego as a Principal Process Engineer. Leverage 15+ years of experience to enhance software release processes using AI. Competitive pay and benefits.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 19, 2025

As a Principal Process Engineer, you will drive the design, implementation, and continuous improvement of software release processes. You will provide a proactive, strategic perspective as well as a tactical view of daily progress and issues on process improvement efforts.

Requirements

  • 15+ years of process engineering experience in software development organizations
  • MR25
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Proven process engineering experience involving many cross-functional teams
  • Solid organizational skills with high regard for quality
  • Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions
  • Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
  • Experienced and confident in creating slides and presenting to executives
  • Passion for working with people in technical environments
  • Strong leadership skills to influence and motivate without authority
  • Strong facilitation skills to lead/drive a variety of program events
  • Excellent negotiation and conflict management skills

Benefits

  • Base pay of $195,700 - $342,500
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

15+ years of process engineering experience in software development organizations, experience in leveraging or critically thinking about how to integrate AI, proven process engineering experience