ServiceNow

Principal Product Designer, Financial Services

Join ServiceNow as a Principal Product Designer in Santa Clara, CA. Lead design initiatives in financial services, leveraging AI and enhancing user experiences. 15+ years required. Benefits include health plans and flexible time off.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Integration Hub
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 13, 2025

We are seeking a Principal Product Designer, Financial Services to lead large, cross-product, strategic initiatives and drive product experiences that exemplify beautiful design. The successful candidate will have experience in leveraging AI into work processes and a strong portfolio demonstrating formative contributions to design language and strategy.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications
  • Experience in user experience design or industry experience (corporate, software, web or agency)
  • 15+ years of relevant design experience
  • An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level
  • Strategic advocate for design and for users at the cross-functional senior leadership and executive level
  • Background working in financial services products
  • Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers
  • Ability to influence and drive design strategy across multiple products and/or complex horizontal initiatives

Benefits

  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Requirements Summary

Experience with AI integration, design education, and 15+ years of relevant design experience