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ServiceNow
Principal Product Excellence Architect
Join ServiceNow in Sydney as a Principal Product Excellence Architect. Lead ITOM implementations, enhance workflows, and drive AI integration. 7+ yrs exp. required.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Operations Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 19, 2025
ServiceNow is seeking a Principal Product Excellence Architect to lead customer implementations, accelerate time-to-value, and collaborate with product teams. The role involves configuring workflows, analyzing customer issues, and contributing to ITOM strategy. ServiceNow provides a global platform that connects people, systems, and processes to empower organizations.
Requirements
- 7+ years of experience implementing ServiceNow ITOM products
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- Strong understanding of Windows Domain and Unix System Administration
- Experience with cloud management platforms (AWS, VMware)
- Experience with enterprise architecture domains
- Proven team player and customer centric attitude
Requirements Summary
7+ yrs ServiceNow ITOM implementation exp. Windows Admin/Cloud Mgmt skills. Strong communication & teamwork abilities
