Principal Product Success Architect (HRSD)

Principal Product Success Architect (HRSD) responsible for leading strategic HRSD adoption customer engagements, driving innovation and time-to-value acceleration, and managing advanced escalation management. The role requires experience in leveraging AI into work processes, technical or techno-functional customer-facing experience, and strong ServiceNow platform knowledge.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Overall 7+ years of work experience with ServiceNow platform
• Minimum 5 years in a technical or techno-functional customer-facing role, delivering ServiceNow HRSD product line implementations for large organizations
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired
• Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that are critical for customer's HR operations
• Experience in shaping strategic programs that span multiple business units, leveraging deep platform and HRSD product expertise and customer insights to influence roadmap and adoption strategies
• Proven ability to lead complex, large-scale HRSD initiatives across global enterprise environments, driving alignment among diverse stakeholders and delivering measurable outcomes
• Possesses deep-rooted expertise and an active presence in the HR industry, leveraging domain knowledge and industry relationships to shape product strategy and drive the success of HR-focused solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Strong problem-solving skills and ability to work independently and as part of a team
• Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals
• Customer-focused mindset and commitment to delivering high-quality results
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance