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ServiceNow
Principal Product Success Manager
Join ServiceNow as a Principal Product Success Manager in Staines, driving product adoption and customer success with ServiceNow's PPM solutions.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
ServiceNow is seeking a Principal Product Success Manager to drive adoption of new product capabilities and achieve faster time to value for portfolio management customers. This role involves strategic customer engagement, problem-solving, technical solution design, and understanding customer needs. The company’s platform empowers organizations to improve productivity and workflows using AI-enhanced technology.
Requirements
- 6+ years of related experience
- 2+ years of experience with the ServiceNow platform
- Knowledge of different PPM methodologies
- Ability to manipulate and analyze data
- Ability to influence and handle tough customer situations
- Detail-oriented and able to manage and track operational processes
- Hands-on individual who can work with others and advise customers
Requirements Summary
6+ years exp., 2+ years ServiceNow platform experience, knowledge of PPM methods, and ability to analyze data & influence customers. Hands-on approach with direct customer interaction
