Principal ServiceNow Engineer - Global Information Security

Job Description: This job is responsible for defining and leading the engineering approach for solutions at the program or portfolio level, to deliver significant business outcomes. Key responsibilities include continuously improving the design, quality, and reuse of the solution and delivering technology enablers that improve development efficiencies for the solution.

Requirements

• Develop the engineering approach for the ServiceNow SecOps solution and work with cross-functional teams to develop/analyze/deliver the implementation.
• Lead the definition, design, and development of ServiceNow feature configurations, which span multiple teams and explore solution alternatives as needed.
• Provide thought leadership on ServiceNow development practices and platform capabilities.
• Lead technical oversight for development teams, including design reviews, ensuring adherence to best practices, and implementing continuous improvement processes.
• Define the technology tool stack for the ServiceNow SecOps solution within range of internally approved and supported technologies.
• Explore state-of-the-art technologies to improve development efficiencies, quality of test/QA coverage, and release management.
• Lead and assume responsibility for the end-to-end test strategy/creation/adherence, and the integration between teams for the program/portfolio solution.
• Act as the “go to” resource across Bank of America’s Cybersecurity organization for ServiceNow SecOps development expertise.
• Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes.
• Contribute to the organization’s ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements and additions that align with the organization’s long-term goals and objectives.

Benefits

• Annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.