Principal Success Architect - Public Sector

ServiceNow is seeking a Principal Success Architect to lead customer transformation and success at scale. The ideal candidate will have 5-7 years of experience in customer success, transformation, or consulting, with a deep understanding of digital transformation and ServiceNow's capabilities. The role involves driving customer success strategies, managing high-priority accounts, and collaborating with internal teams to ensure seamless customer experiences.

Requirements

• Proven experience in a Customer Success, Transformation, or Consulting role
• Deep understanding of digital transformation, customer success strategies, and ServiceNow's capabilities
• Strong background in leading enterprise-wide transformation initiatives, driving adoption, and delivering results
• Exceptional communication and interpersonal skills
• Ability to build and maintain strong, long-term customer relationships
• Solid project management skills, with experience managing multiple, large-scale, cross-functional projects
• Proven ability to work in a fast-paced, results-driven environment with high visibility

Benefits

• Base pay of $162,600 - $284,600
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs