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ServiceNow
Principal Technical Consultant - CRM & Industry Workflows
Principal Technical Consultant - CRM & Workflows at ServiceNow (Ile-de-France). Lead CSM/SOM implementations. Requires CSM/SOM certifications, web tech expertise, architectural design skills. Flexible work, equal opportunity.
The Mothership
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Certified Technical Architect
Job description
Posted on:
October 3, 2025
We are seeking a Principal Technical Consultant - CRM & Industry Workflows to guide clients through the implementation of ServiceNow's Customer Service Management (CSM) and Sales Order Management (SOM) solutions.
Requirements
- Deep consulting, configuration, and implementation of complex technologies
- Proven track record in designing and implementing CSM and FSM solutions
- Leadership skills to influence senior leaders and stakeholders
- Proficiency in creating architectural designs, solution presentations, and integration strategies
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Certifications: Certified System Administrator, Certified Implementation Specialist – CSM and SOM, and Certified Technical Architect
Benefits
- Flexible work arrangements
- Equal opportunity employer
- Accommodations for applicants with disabilities
- Export control regulations compliance
Requirements Summary
2+ years of experience in consulting, configuration, and implementation of complex technologies, with expertise in CSM and FSM solutions, and leadership skills to influence senior leaders and stakeholders
