Principal Technical Consultant - Customer Workflows

ServiceNow is seeking a Technical Consultant to guide clients through the implementation of ServiceNow's Customer Service Management (CSM) platform. This role focuses on delivering best-practice solutions, enhancing operational efficiency, and advocating for customer needs within ServiceNow. The consultant will focus on field service management workflows and provide technical guidance to clients. The company is a global leader in AI-enhanced technology with a history of revolutionizing how organizations work.

Requirements

• Deep consulting, configuration, and implementation of complex technologies
• Proven track record in designing and implementing CSM, FSM & SOM solutions
• Proficiency in creating architectural designs, solution presentations, and integration strategies
• Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist
• Fluency in Swedish and English is essential

Benefits

• Competitive salary
• Growth opportunities
• Inclusive workplace