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ServiceNow
Principal Technical Consultant - Customer Workflows
Principal Technical Consultant - Customer Workflows at ServiceNow, Stockholm. Lead CSM/FSM implementations. Requires 2+ yrs enterprise architecture, CSM/FSM certifications, System Admin cert. Competitive salary, growth opportunities.
The Mothership
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Certified Technical Architect
Job description
Posted on:
October 22, 2025
ServiceNow is seeking a Principal Technical Consultant - Customer Workflows to guide clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM). The ideal candidate will possess deep expertise in field service management and customer service workflows to solve complex client challenges and advocate for customer needs within ServiceNow.
Requirements
- Deep consulting, configuration, and implementation of complex technologies
- At least 2 years focused on enterprise architecture and technical roadmaps
- Proven track record in designing and implementing CSM, FSM & SOM solutions
- Solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
- Certified System Administrator
- Certified Implementation Specialist – CSM and FSM (within 90 days)
- Certified Technical Architect (within first year)
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements
Requirements Summary
2+ years of experience in enterprise architecture and technical roadmaps, along with certifications in ServiceNow and/or Salesforce
