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ServiceNow
Principal Technical Consultant – ServiceNow ITSM (Federal)
Join ServiceNow as a Principal Technical Consultant – ITSM in Washington, DC. Leverage your CIS-ITSM skills to optimize federal ITSM solutions. Benefits include health plans, 401(k) match, and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Strategic Portfolio Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 28, 2025
ServiceNow is seeking a Principal Technical Consultant – ITSM to serve as the functional and technical expert on federal customer engagements. This role focuses on guiding customers in designing, configuring, and optimizing their ServiceNow ITSM solutions, accelerating business outcomes, and driving IT transformation. The consultant will be instrumental in driving IT adoption, customer satisfaction, and maximizing the value of ServiceNow investments.
Requirements
- Experience in integrating AI into workflows.
- Experience with IT process automation and reporting.
- Active U.S. TS/SCI clearance.
- 5+ years of hands-on configuration/development experience with enterprise technologies
- Maintained skills/certifications in CIS-ITSM
- Strong Web Technologies background
- Familiarity with Office 365, Teams, Workday, etc.
Benefits
- health plans
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan and family leave programs
Requirements Summary
5+ years configuration/dev experience with enterprise tech. CIS-ITSM & Web Tech skills are required. US TS/SCI clearance is needed
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
162600-284600 USD/year
