Principal Technical Consultant, ServiceNow

We are seeking an expert-level ServiceNow Principal Technical Consultant to join our organization. In this role, you will be the principal technical owner for our most complex ServiceNow programs, leading the architecture, design, and deployment of innovative solutions, leveraging deep expertise across the ServiceNow platform.

Requirements

• Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform.
• Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices.
• Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows.
• Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues.
• Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning.
• Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities.
• Drive consensus with senior customer stakeholders in solving complex solution challenges.
• 10+ years of ServiceNow experience, with at least 3 years as a subject matter expert in ServiceNow architecture and development.
• Expert knowledge and proven implementation experience in multiple ServiceNow modules, with mandatory expertise in at least two ServiceNow Products (ITOM/ITAM/CSM/SecOps/IRM/HRSD).
• Deep experience within the process areas of the ServiceNow Products.
• Expert-level development skills on platform features, including but not limited to advanced scripting (JavaScript, Glide API, Script Includes), Flow Designer, Service Portal, and custom application development.
• Strong, hands-on skills integrating ServiceNow with third-party tools, with deep expertise in IntegrationHub, REST/SOAP APIs, and data governance best practices.
• Strong presentation and communication skills, with the ability to articulate complex technical trade-offs to senior management and non-technical stakeholders.
• Demonstrated ability to design highly scalable solutions and articulate trade-offs between different architectural approaches.
• Strong project and situational awareness with a self-starter mentality and meticulous attention to detail.

Benefits

• Opportunity to work on complex technical challenges
• Chance to lead and mentor development teams
• Potential for career growth and professional development
• Competitive salary and benefits package