Principal Technical Support Specialist

Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. As the first Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions.

Requirements

• 2+ years of experience in legal technology support, with understanding of law firm operations and legal software ecosystems
• Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow), CRM platforms, and support workflow management tools
• Strong troubleshooting skills with SaaS platforms, APIs, and ability to explain technical concepts to legal professionals
• Exceptional written and verbal communication abilities, with experience presenting solutions to both technical and non-technical stakeholders

Benefits

• Competitive Salary & Equity
• 401(k) Program & company match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• In-Office/Home Office Setup Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks